The Asset Based Finance Association (ABFA), the trade body for the invoice finance and asset based lending industry in the UK and Ireland, has appointed Ombudsman Services to provide its external, independent system of dispute resolution. It has also published an enhanced Code of business practice for its members.
Kate Sharp, CEO of the ABFA said: “The code will ensure that small businesses using asset based finance will have clear options available to them if they feel they have been treated unreasonably by one of our members.”
Ombudsman Services’ Chief Ombudsman Lewis Shand Smith said: “This is an important development for the ABFA’s customers. We are pleased to welcome the ABFA to Ombudsman Services and look forward to working with them.”